Terms & Conditions

BY AGREEING TO OUR SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THE TERMS AND CONDITIONS OF SERVICE AS STATED IN THIS AGREEMENT.

By agreeing to any of the services provided by Guelph Maids and accepting one of our professional cleaning services, the client agrees to accept Guelph Maids terms and conditions. These terms and conditions, along with the cleaning schedule and the letter of confirmation, constitute the entire agreement between Guelph Maids and the clients,. No other written or oral statements shall be binding upon the parties. If, for any reason, any part of this agreement were to be unforceable, null or invalid, the remaining parts of the agreement shall remain effective.

If you are unsure about any part of our terms and conditions, please contact Guelph Maids for clarification. In this case, the clients’ statutory rights are not affected in this case. These terms and conditions are listed below.

If you would like to cancel your cleaning service for any reason, you are free to do so. Just contact Guelph Maids via phone or email to cancel service or end recurring service. You can also reschedule or skip any of your cleaning appointments. Not going forward with a scheduled cleaning appointment shall be done with a 24-hour notice. If you do not give a 24-hour notice, you will be liable for a $70.00 cancelation fee.

We offer a 24-hour 100% satisfaction guarantee. In case you are not happy with any of the areas that were included in the cleaning service, call us within 24 hours. Guelph Maids will return to your home and, after inspection, clean those areas. If available, please provide photos or other material as evidence. 100% Satisfaction Guarantee applies for re-occurring customers (e.g., weekly, biweekly, etc.) only.

You receive a 5% off discount if the client prepays for a year’s cleaning service. This discount applies if the user prepays for a year after the first service and before the second service (first re-occurring service). To cancel this re-occurring service, give a period of one cleans notice. In the event of cancelation, you shall pay the 5% discount that was taken off the annual amount. This discount will be subtracted from the remainder annual amount.

If you book a recurring service and then cancel after the first cleaning, your service will be charged following the one-time cleaning service rates, and not the re-occurring cleaning service rates.

Our regular working hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. We work on Saturdays as well (appointment only). Scheduled times for cleaning might not be exact. For example, sometimes we might need to reschedule your cleaning service to morning hours, when it was scheduled for the afternoon. We understand this might represent a nuisance and, as such, we will make every effort to accommodate your needs and follow the scheduled cleaning times.

Additional cleaning tasks might represent more time at your home, and therefore may impact the cleaners’ schedule. If you need any additional cleaning tasks that are not part of the default list for your cleaning service, please contact us at least one business day in advance by phone or email to schedule the additional work. Additional cleaning tasks may create changes in fees.

Equipment and supplies for standard cleaning tasks are included in the cost of our service. Any additional tasks that require specialized supplies or equipment will be charged additionally.

Payment is based on the list of cleaning tasks, not the amount of time they need or the time spent by our cleaners at your home. Our team will focus on delivering exceptional cleaning service until cleaning tasks are completed properly. However, we calculate an estimated time of service based on the cleaning tasks and assuming your home is in “average” condition.

If cleaners exceed the average time by 1 hour due to your home not being in “average” condition or, for reasons outside the cleaners’ control, Guelph Maids reserves the right to bill for the extra time spent. Reasons outside the cleaners’ control include distractions such as pets, third partiers, or contractors working during their cleaning time.

Guelph Maids agrees to keep clients’ information confidential. Guelph Maids will secure any access methods to the client’s homes (e.g., keys, security codes). Please remember to be present during cleaning time to let housekeepers in, or give them an access method (e.g., a hidden key, or a security code.) Please disable your security system (if there is any) during the cleaning appointment.

If a member of Guelph Maids feels that their personal safety is in danger, in such a way that they need to remove themselves from the job site, the customer will be liable for the full price of the job. Examples of this include (but are not limited to) hostility, harassment, or suspicion of people with infectious diseases present at the time of cleaning.

If the client suspects a person in their household having an infectious disease, this must be notified as soon as possible, but at least 24 hours before a scheduled cleaning appointment. Guelph Maids reserves the right to cancel the cleaning appointment to protect both the client and the housekeeper.

Items of high sentimental or financial value should be cleaned by the owner only. Guelph Maids will not assume liability for items that are broken or damaged for not being secured properly before cleaning (e.g., frames or mirrors that were not secured properly, or items that were dented or had previous damage before our cleaning service).

Guelph Maids has a “no check / charge credit card” policy. We expect full payment for the service the day of the cleaning. We accept all credit cards. Our services will be charged to credit cards at the time of the cleaning. Cancelations will also be charged to credit card. Any NSF check that is returned from your bank will be assessed an additional $30 fee for operating costs as allowed by law.

All housekeepers working for Guelph Maids have agreed in their contract that they or their family members are not allowed to accept direct employment from a Guelph Maids Customer, unless the customer pays a referral fee (see next paragraph). The agreement is in full force and effect during the time that the housekeeper works as an employee of Guelph Maids, and for a period of one year after their work agreement has ended.

If you decide to follow through with the hiring of a housekeeper during this time, a $1740.00 referral fee will be charged. After this referral fee has been paid and the work contract between the housekeeper and Guelph Maids has ended, Guelph Maids will no longer take responsibility for the housekeeper. This includes their professional management, scheduling, calculating taxes and fees, liability or insurance, satisfaction guarantee or any other guarantee regarding the housekeeper or the customer.

These terms and conditions may be modified or updated in the future. We will notify our clients in writing.